Learn how we collect, use, and protect your personal information with transparent data practices and industry-leading security measures.
Effective Date: January 1, 2025
Last Updated: January 1, 2025
Yolo247 ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile applications, or engage with our gaming services.
We collect only necessary information for service delivery, use bank-grade encryption for protection, never sell personal data to third parties, and provide full control over your privacy preferences. Your data is handled transparently with complete regulatory compliance.
When you register for an account with Yolo247, we collect essential personal information required for identity verification, regulatory compliance, and secure service provision. This includes your full legal name, date of birth, residential address, email address, and mobile phone number. We also collect government-issued identification documents for age verification and anti-money laundering compliance.
Financial information includes payment method details, transaction history, deposit and withdrawal records, and banking information necessary for processing payments securely. We work exclusively with certified payment processors who maintain PCI DSS compliance standards to ensure your financial data remains protected throughout all transaction processes.
We track your gaming activities to provide personalized experiences, detect unusual patterns, ensure responsible gaming practices, and comply with regulatory requirements. This includes game preferences, betting history, session duration, win/loss records, bonus usage patterns, and interaction metrics with our platform features.
Registration details, verification documents, preferences, and profile information for account management and service delivery.
Game selections, betting patterns, session records, and platform interactions for personalization and compliance.
Device data, IP addresses, browser information, and usage analytics for optimization and security.
Support interactions, chat logs, emails, and feedback for service improvement and record keeping.
Our systems automatically collect technical data to ensure optimal platform performance, enhance security measures, and provide seamless user experiences across all devices. This includes device specifications, browser information, operating system details, IP addresses, connection data, and usage analytics that help us optimize our services for different platforms and identify potential security threats.
Your personal information enables us to create and maintain your gaming account, process financial transactions securely, verify your identity for regulatory compliance, and provide comprehensive customer support. We utilize this data to personalize your gaming experience through intelligent game recommendations, customized promotional offers, and tailored interface preferences.
We analyze gaming patterns and user behavior to detect suspicious activities, prevent fraudulent transactions, maintain the integrity of our gaming environment, and ensure fair play for all users. This includes monitoring for unusual betting patterns, multiple account creation attempts, potential money laundering activities, and other behaviors that may violate our terms of service.
With your explicit consent, we use your contact information to send promotional materials, game updates, bonus offers, tournament announcements, and important account notifications. You maintain complete control over these communications through your account settings and can unsubscribe from marketing emails at any time while continuing to receive essential communications regarding account security and policy changes.
We process personal data to comply with gaming regulations, anti-money laundering laws, tax reporting requirements, and other legal obligations. This includes comprehensive age verification, identity confirmation, source of funds verification, and maintaining detailed transaction records as required by licensing authorities and regulatory bodies.
Essential cookies are fundamental for basic platform functionality and cannot be disabled without affecting core services. These cookies enable secure login sessions, maintain account preferences, remember language settings, ensure proper game loading, and facilitate secure payment processing. Without these cookies, critical platform features would not function correctly.
We utilize analytics cookies to understand user interactions with our platform, identify popular games and features, track conversion rates, monitor performance metrics, and optimize user experience based on aggregated behavioral data. This information is anonymized and helps us improve platform performance and design more intuitive interfaces.
Marketing cookies help us deliver relevant promotional content, measure campaign effectiveness, and provide personalized gaming recommendations based on your interests and gaming preferences. These cookies track your interactions with promotional materials and help us understand which offers and games appeal to different user segments.
All personal and financial data is protected using industry-standard 256-bit SSL encryption during transmission and stored using advanced encryption methods. Our servers are protected by multiple security layers including firewalls, intrusion detection systems, real-time threat monitoring, and continuous security assessments by independent cybersecurity firms.
We maintain geographically distributed data centers with redundant backup systems, disaster recovery procedures, and business continuity protocols to ensure data availability and protection against hardware failures, natural disasters, and other potential disruptions. All data centers meet international security standards and undergo regular security audits.
Access to personal data is strictly limited to authorized personnel who require this information for specific job functions. All staff members undergo comprehensive privacy training, sign confidentiality agreements, and are subject to regular security assessments and background checks.
Our security infrastructure includes real-time threat detection, automated vulnerability scanning, penetration testing, security incident response teams, and compliance with international security standards including ISO 27001 certification.
We share limited personal information with carefully vetted service providers who assist in platform operations, including payment processors for transaction handling, identity verification services for compliance checks, customer support platforms for service delivery, and technical infrastructure providers for system maintenance. All third-party partners are contractually bound to protect your data and maintain equivalent security standards.
We may disclose personal information when required by law, court orders, regulatory authorities, or government agencies for legitimate purposes including criminal investigations, regulatory compliance, tax reporting, or anti-money laundering enforcement. We will notify you of such disclosures unless prohibited by law and will challenge any requests that appear excessive or inappropriate.
In the event of a merger, acquisition, sale of business assets, or corporate restructuring, your personal information may be transferred to the acquiring entity as part of the business assets. We will provide advance notice of such transfers and ensure the acquiring party maintains equivalent privacy protections for your information.
You have the right to access all personal information we hold about you and receive a complete copy in a structured, commonly used format suitable for transfer to other service providers. This comprehensive data export includes gaming history, transaction records, communication logs, and any other personal data we have collected.
You can update most personal information through your account settings interface, including contact details, communication preferences, and account settings. For significant changes requiring verification, such as legal name changes or address updates, please contact our support team with appropriate documentation.
You may request deletion of your personal data, subject to regulatory retention requirements, legitimate business interests, and ongoing legal obligations. We will delete or anonymize your information within 90 days unless laws require longer retention periods for regulatory compliance, fraud prevention, or dispute resolution purposes.
While your account remains active, we retain personal information necessary for service provision, regulatory compliance, fraud prevention, and customer support. This includes identity documents, transaction history, gaming records, and communication logs. We regularly review and update stored information to ensure accuracy and relevance.
Following account closure, we retain minimal personal information for regulatory compliance periods, typically 5-7 years as required by gaming regulations and anti-money laundering laws. After legally permissible deletion dates, we permanently remove all personal information from our systems while maintaining anonymized statistical data for business analytics.
We review and update this privacy policy annually or when significant changes occur in our data practices, legal requirements, technological capabilities, or business operations. Material changes affecting your privacy rights will be communicated through email notifications, account dashboard alerts, and website announcements at least 30 days before implementation.
Email: [email protected]
Phone: +91 80-4567-8900
Response: Within 48 hours
Submit requests for access, correction, deletion, or portability through our secure privacy portal or support channels.
Contact our privacy team for concerns about data handling or lodge complaints with relevant data protection authorities.
Data transfers outside India use appropriate safeguards including standard contractual clauses for protection.
Governing Law: This privacy policy is governed by Indian data protection laws and international privacy standards applicable to our global operations and regulatory requirements.